Privacy Policy

1. About this policy

This Privacy Policy describes how SiteQ Property Intelligence ("SiteQ", "we", "us" or "our") manages personal information when you use our website, property intelligence services, accounts, reports, subscriptions and related services.

We aim to manage personal information responsibly and in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

2. Information we may collect

The information we collect depends on how you use SiteQ. It may include:

• Account information — such as your name, email address, account identifier and authentication-related records.
• Property activity — including property addresses you search, property references, Lot/DP information, saved properties, search history and reports associated with your account.
• Subscription and transaction information — including your selected plan, subscription status, report purchases, transaction identifiers, payment status and billing metadata.
• Communications — information you provide when contacting us for support, feedback or another enquiry.
• Technical and usage information — such as application events, error information, diagnostic logs, security events, browser/device information and similar information used to operate and protect the service.
• Other information you provide — where you voluntarily submit information through SiteQ.

A property address is not necessarily personal information by itself. However, property-search information may become personal information where it is linked with an identifiable individual, such as through a SiteQ account.

3. How we collect information

We may collect information:

• directly from you when you create or manage an account;
• when you search for a property or generate a report;
• when you purchase a report or subscription;
• when you save or access account information;
• when you communicate with us;
• automatically through the operation, security and diagnostics of our website and services; and
• from service providers where necessary to operate SiteQ.

4. Why we use personal information

We may use personal information to:

• create, authenticate and manage SiteQ accounts;
• perform property searches requested by you;
• generate, provide and retain property reports;
• provide saved-property and search-history functionality;
• manage subscriptions, purchases and entitlements;
• process and reconcile payments;
• provide customer support;
• detect, investigate and prevent misuse, fraud and security incidents;
• monitor reliability and diagnose technical problems;
• improve SiteQ and develop new functionality;
• maintain business, taxation and transaction records;
• comply with applicable laws and lawful requests; and
• communicate with you about the service where appropriate.

5. Property searches and source services

When you perform a property check, SiteQ may send property-related information, such as an address, location, parcel reference or geographic query, to government, cadastral, mapping or other data services required to perform the requested check.

These queries are made so that SiteQ can retrieve and assemble available property information for the property you requested.

6. Payments

SiteQ uses a third-party payment provider to process payments. SiteQ may receive and retain transaction information such as a customer identifier, checkout or payment identifier, amount, currency, payment status and subscription information.

SiteQ does not intend to directly store full payment-card numbers or card security codes where payment information is collected and processed by our payment provider.

Payments for SiteQ are processed by Stripe. SiteQ may receive and retain transaction information such as customer identifiers, payment status, amounts and subscription details, but does not receive or store full payment-card numbers or card security codes.

7. Service providers and disclosure

We may disclose information to service providers where reasonably necessary to operate SiteQ, including providers of:

• cloud hosting and database infrastructure;
• authentication and security services;
• payment processing;
• email and communications;
• application monitoring and diagnostics;
• mapping and property-data services; and
• professional services supporting our business.

We may also disclose information where required or authorised by law, to protect the security or integrity of SiteQ, or in connection with a genuine corporate transaction such as a restructure, financing, acquisition or sale of the business, subject to applicable law.

We do not sell your personal information as a business model.

8. Overseas processing and storage

Some technology providers may process or store information using infrastructure located outside Australia. Where Australian privacy law applies, we will take reasonable steps required by that law in relation to overseas handling of personal information.

9. Security

We take reasonable technical and organisational measures designed to protect information against misuse, interference, loss and unauthorised access, modification or disclosure.

No internet service or storage system can be guaranteed to be completely secure. You are responsible for keeping your SiteQ login credentials confidential and for notifying us if you reasonably suspect unauthorised access to your account.

10. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide SiteQ, maintain appropriate business and transaction records, resolve disputes, prevent misuse and comply with legal obligations.

Information that is no longer required may be deleted, de-identified or retained where permitted or required by law.

11. Cookies and similar technologies

SiteQ may use cookies, local browser storage and similar technologies where necessary for authentication, security, preferences and operation of the service.

If optional analytics, advertising or other non-essential tracking technologies are introduced, this policy and any required consent mechanisms will be updated accordingly.

12. Access and correction

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding. In some circumstances, applicable law may permit or require us to refuse access or correction. Where required, we will explain the reason.

Requests can be sent to support@siteq.com.au.

13. Privacy complaints

If you have a privacy concern or complaint, please contact us at support@siteq.com.au and provide enough information for us to investigate the matter.

We will consider the complaint and aim to respond within a reasonable period. If you are not satisfied with our response and the Privacy Act applies, you may be able to make a complaint to the Office of the Australian Information Commissioner.

14. Changes to this policy

We may update this Privacy Policy as SiteQ, our technology or applicable requirements change. The current version will be published on this page with its last-updated date.

15. Contact

Privacy enquiries may be directed to: