Terms of Use

1. About these Terms

These Terms of Use ("Terms") apply when you access or use the SiteQ website, applications, property intelligence services, accounts, reports and related services (together, the "Service").

By creating an account, purchasing a SiteQ service or otherwise using the Service, you agree to these Terms.

2. What SiteQ provides

SiteQ is a preliminary property-intelligence service. It queries available property, planning, cadastral, environmental and hazard information and brings relevant results together into a more accessible property overview.

Depending on the property, product and available data, SiteQ may provide information about matters such as:

• property and parcel information;
• Lot/DP information;
• zoning and planning controls;
• bushfire mapping;
• flood-related mapping;
• biodiversity mapping;
• heritage information;
• landslip or other site constraints;
• development controls;
• mapped property context;
• SiteQ-generated explanations and indicators; and
• downloadable property reports.

Available features and datasets may change as SiteQ develops.

3. Preliminary information — not professional advice

SiteQ is intended to provide an earlier and more convenient starting point for property due diligence. It is not a substitute for obtaining information from the relevant authority or advice from appropriately qualified professionals.

SiteQ does not provide planning, legal, conveyancing, surveying, engineering, environmental, ecological, building, financial, investment or valuation advice.

You should obtain appropriate professional advice and verify relevant matters with official sources before making a purchase, development, design, construction, finance or other significant property decision.

Our Information & Data Disclaimer forms part of these Terms.

4. Live source checks and third-party information

SiteQ is designed to query available source services as part of a property check rather than relying solely on a permanently stored property record.

This does not mean that every underlying dataset is updated in real time. Source agencies and third-party providers control their own datasets, systems, publication schedules, accuracy and availability.

A SiteQ result therefore reflects information available to SiteQ from the sources successfully checked at the relevant time. It does not guarantee that the underlying information is complete, error-free, legally authoritative or the latest information held by the responsible authority.

5. Accounts

Some features require a SiteQ account. You must provide accurate account information and keep your login credentials secure.

You are responsible for activity occurring through your account except to the extent that the activity results from a failure by SiteQ to exercise reasonable care or otherwise cannot lawfully be attributed to you.

You must notify us promptly if you reasonably suspect that your account has been compromised.

6. Free access

SiteQ may provide a free tier subject to usage limits, feature limits or other reasonable restrictions displayed through the Service.

Free features and limits may be changed or withdrawn from time to time. Where practical, material changes affecting existing users will be communicated appropriately.

7. Paid property reports

SiteQ may allow you to purchase a property-specific professional report without subscribing.

The price and inclusions displayed at checkout apply to that purchase. A purchased report relates to the property identified in the transaction and is based on the information available when the report is generated.

Property information can change. A previously generated report should not be assumed to represent the current position at a later date.

8. Subscriptions

SiteQ may offer monthly and annual subscriptions. The applicable price, billing period and included features will be displayed before purchase.

Unless stated otherwise at checkout, a subscription renews for successive billing periods until cancelled.

You may cancel future renewal through the account or subscription management functionality made available by SiteQ. Cancellation generally takes effect at the end of the current paid billing period unless applicable law requires otherwise.

We will not charge a new subscription price without providing any notice required by applicable law and giving you any rights required by law in relation to that change.

9. Payments and refunds

Prices are displayed in Australian dollars unless otherwise stated. You authorise our payment provider to process charges associated with purchases you initiate.

We do not provide refunds merely because you change your mind, except where SiteQ expressly offers one or where a refund or other remedy is required by law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.

10. Acceptable use

You must not:

• use SiteQ unlawfully or fraudulently;
• attempt to gain unauthorised access to SiteQ or another account;
• interfere with the security or operation of the Service;
• use automated methods to scrape, harvest or systematically extract SiteQ content except through an API or other method expressly authorised by us;
• circumvent usage limits, access controls or payment mechanisms;
• use SiteQ to misrepresent property information or the source of information;
• reproduce or commercially redistribute SiteQ reports or proprietary output except as permitted by these Terms or with our permission; or
• use SiteQ in a way that infringes another person's rights.

11. Intellectual property

SiteQ and its licensors retain their respective rights in the Service and its content.

SiteQ's original software, API and processing architecture, branding, user-interface design, original report presentation, explanatory material, property-intelligence logic and other original SiteQ material are protected by applicable intellectual property laws.

Government agencies and other third parties retain ownership and licensing rights in their respective datasets, maps, documents, trademarks and other materials. Use of third-party material remains subject to the applicable source terms and licences.

Nothing on SiteQ implies endorsement of SiteQ by a government agency or third-party data provider.

12. Your permitted use of reports

Subject to these Terms, you may use a SiteQ report for your own personal or internal business property-assessment purposes and may provide a copy to people assisting with the relevant property, such as your adviser, designer, builder or consultant.

You must not remove source attribution or SiteQ notices from a report or represent SiteQ-generated material as an official government certificate, planning approval or professional report of a type SiteQ does not claim to provide.

13. Availability and changes to SiteQ

We aim to provide a reliable service, but SiteQ depends on networks, cloud infrastructure and external data services that may sometimes be unavailable, delayed or changed.

We may maintain, modify, improve, replace or discontinue features where reasonably necessary. We will take reasonable steps to avoid unfairly depriving paying customers of services for which they have already paid.

14. Suspension and termination

We may suspend or restrict access where reasonably necessary to protect SiteQ, users or third parties, investigate suspected misuse, comply with law, address a security issue or respond to a material breach of these Terms.

Where appropriate in the circumstances, we will provide notice and a reasonable opportunity to remedy a breach before terminating paid access.

15. Responsibility for property decisions

SiteQ helps identify information that may deserve attention. You remain responsible for deciding what investigations, professional advice, authority searches and other due diligence are appropriate for your circumstances.

You should not make a significant property decision solely in reliance on a SiteQ score, status, map, explanation or report.

SiteQ may use rules, calculations and automated processing to organise source information into scores, statuses, summaries, explanations and recommended checks. These outputs are designed to assist preliminary property research and are not a determination of development potential, approval prospects, land value, safety or legal compliance.

16. Liability

To the maximum extent permitted by law, SiteQ is not responsible for loss arising solely from errors, omissions, delays or unavailability in information supplied by third-party or government data sources, or from a user's failure to undertake reasonable verification or obtain appropriate professional advice.

Any limitation or exclusion of liability in these Terms operates only to the extent permitted by law.

Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified, including applicable rights under the Australian Consumer Law.

17. Privacy

Our handling of personal information is described in the SiteQ Privacy Policy.

18. Changes to these Terms

We may update these Terms to reflect changes to SiteQ, applicable law or our business.

If a change materially affects an existing paid subscription, we will provide any notice required by law and will not rely on a variation in a manner that would be unfair or unlawful.

19. Governing law

These Terms are governed by the laws of New South Wales, Australia. Subject to any rights you have to bring proceedings elsewhere under applicable law, the courts of New South Wales and courts entitled to hear appeals from them may hear disputes relating to these Terms.

20. Contact